Frequently Asked
Questions
Quick answers to the most common questions about orders, subscriptions, and our services.
Everything you need to know to enjoy healthy meals with ease.
Orders, Deliveries & Subscriptions
How can I place an order?
You can place your order directly from the Shop section. Choose from our weekly meal plans, Ã la carte dishes, or Soul Pantry items, add them to your cart, and check out online.
Which areas do you deliver to?
We currently deliver within the Miami metropolitan area and nearby zones.
How far in advance should I place my order?
Orders must be placed by Wednesday at midnight to receive meals on Sunday and Tuesday of the following week.
What days do you deliver?
We deliver on Sundays and Tuesdays between 6:00 PM & 9:00 PM.
While we can’t guarantee an exact delivery time, you’ll receive a text notification when your food is delivered.
Reminder: Please have someone available to receive the meals, as the bags need to be refrigerated upon delivery.
Can I change or cancel my order?
No — once your order is placed, it’s locked in and we’re unable to make changes or cancellations.
This is because once Wednesday’s cutoff passes, we’re already sourcing and preparing to bring you the freshest, cleanest, and most flavorful meals.
How does the weekly subscription work?
Our monthly subscription saves you 10%, with a 4-week minimum commitment.
It renews automatically every week, and you always have the option to choose your own meals.
Each week, we send you an email with your upcoming selection, giving you the chance to change or adjust it right from your profile.
You’re free to cancel whenever you’d like — though we know once you taste what’s coming, you won’t want to.
If you cancel before completing your first month, the 10% discount will be charged back to the card on file.
After your first month, cancellation is free.
What happens if I don’t make changes to my subscription?
If no changes are made, the system will automatically assign a new meal from the same protein group, so you’re never left without a plan.
Can I pause my subscription temporarily?
Yes, you can pause and resume anytime from your profile, no hassle.
What payment methods do you accept?
We accept credit, debit cards and Chef Veronica’s Gift Cards.
Do you offer discounts for long-term subscriptions?
Yes. When you commit to a minimum of four weeks, you receive a 10% discount.
Learn more about our ingredients, services, and holistic approach to wellness.
Products, Ingredients & Philosophy
Do you use organic ingredients?
Whenever possible, we use organic, locally sourced produce from sustainable suppliers. Please note that our proteins are not organic.
If you require a strictly organic diet, we’d love to help — reach out to us about our Private Chef Cooking Sessions, where we can fully tailor your meals to your needs.
Do your products contain preservatives or additives?
No. All our meals, soups, and snacks are free from preservatives, artificial colors, and additives.
Do you offer vegetarian or plant-based options?
Yes! We offer a vegetarian protein option on every meal.
On top of that, many of our dishes and snacks feature plant-based proteins and nutrient-dense superfoods.
If you require a strictly plant-based diet, we’d love to help — reach out to us about our Private Chef Cooking Sessions, where we can fully tailor your meals to your needs.
How should I store the meals?
Keep your meals refrigerated and consume within 3 days. Most dishes can be reheated in the microwave or on the stovetop in just a few minutes.
How should I reheat the meals?
Microwave Method
Heat for 1–2 minutes, stirring halfway through to ensure even heating. Check the temperature and repeat in shorter intervals if necessary until thoroughly heated.
Oven Method
Transfer your meal to an oven-safe tray, add a splash of water, and cover with foil. Heat at 325°F for about 5–10 minutes, or until heated through.
Stovetop Method (for pastas and stews)
Transfer to a pot and heat over medium heat, stirring every 2 minutes to ensure even heating throughout.
A Note on Bowls & Salads
Many of our meals are bowls and salads and do not require reheating. If you’d prefer to eat the protein warm, simply transfer it to a safe dish and reheat using one of the methods above.
What is the shelf life of the products?
Our meals are made fresh and are best enjoyed within 3 days of delivery when stored properly in the refrigerator. For the best flavor and quality, we recommend eating them as close to your delivery day as possible.
Meals with fish should be consumed the next day after delivery.
Snacks & Soups
Refrigerate and consume within 3 days, or freeze immediately after delivery for up to 3 months.
Always keep refrigerated.
Can I customize my menu for allergies or dietary restrictions?
Yes. Each meal lists common allergens and dietary-restriction ingredients, so you can make an informed decision and choose the meals that best fit your needs.
What’s the difference between Meal Plans and A La Carte?
Meal Plan Packages are bundles of 5 or 10 meals with rotating menus, split across your two weekly deliveries to cover your full week. The bigger the package, the lower the price per meal.
À La Carte lets you choose individual dishes whenever you’d like — whether that’s a couple of meals to try, or extras added on top of your package if you need more than 5 or more than 10. Since these are ordered individually rather than as a bundle, à la carte pricing runs a bit higher per meal than our packages.
Do you offer catering for private events?
Yes. We provide catering for private and corporate events. Each event is fully personalized, with chef-curated menus tailored to your occasion, rooted in clean, high-vibration ingredients and elevated flavors.
Vegetarian and gluten-free options are available — every menu is designed to nourish, delight, and create a truly memorable culinary experience.
What are the Holistic Cooking Workshops?
They’re hands-on experiences where you’ll learn healthy cooking techniques and how to bring mindful eating into your daily routine.
How do you ensure food quality and safety?
We follow strict hygiene and handling standards, preparing every dish fresh on the day of delivery.
Our team is here to help.
Didn’t find your answer?
If you still have questions or wish to send a request, complaint, claim, or suggestion, please reach out through our email us at support@chefveronica.com.
hello@chefveronicamauri.com
Live Chat / WhatsApp
+1 305-975-6551
We’re available
Mon – Fri: 9:00 AM – 6:00 PM
Sat: 10:00 AM – 2:00 PM